Return and Refund Policy

Return & Refund Policy

At Nova Cart  we want you to be completely satisfied with your purchase. If for any reason you are not happy, you may return your order under the following conditions:

Returns

* You may request a return within **7 days** of receiving your product.
* Items must be unused, in the same condition you received them, and in the original packaging.
* Certain items cannot be returned, such as:

  * Perishable goods (e.g., food, flowers)
  * Intimate or sanitary products
  * Gift cards or downloadable software
  * Sale or clearance items

Refunds

* Once your return is received and inspected, we will notify you by email.
* If approved, your refund will be processed within **7–14 business days**, and a credit will automatically be applied to your original payment method.
* Shipping charges are non-refundable.

*Exchanges

* We only replace items if they are defective or damaged.
* If you need to exchange for the same item, contact us at ygsp0307@gmail.com

Return Shipping

* Customers are responsible for paying their own return shipping costs.
* If the return is due to our error (wrong item, damaged product), we will cover the return shipping.

Contact Us

For return/refund requests, please contact us at:
📧 Email: ygsp0307@gmail.com
☎ Phone: 7801886900